Aptolix is offered as a subscription-based platform. We want you to be confident trying the platform — below is our policy for refunds and trial periods.
New subscriptions are eligible for a full refund if requested within 7 days of the first payment. This applies to subscriptions purchased directly through aptolix.com or our approved billing partners.
To request a refund, contact connect@aptolix.com with your account or order details. Refunds will be processed to the original payment method within 7–10 business days, depending on the payment provider and bank processing times.
If we offer a free trial or early access program, the trial terms (duration, included usage) will be outlined at signup. Trial usage limits apply — overages during a trial may not be refundable.
Subscription renewals are not eligible for a refund after the 7-day guarantee period has expired. You can cancel your subscription at any time to avoid future billing; your subscription will remain active until the end of the paid period.
Refunds do not apply to purchases made outside Aptolix’s approved checkout channels, or to third-party fees. We may refuse refunds for accounts found to be in material breach of our Terms (for example, misuse of the platform or violation of content rules).
If you purchased via an authorized reseller or third-party platform, refunds and returns may be subject to that provider’s policies.
If you have questions about this policy or need help with a refund request, contact us at: connect@aptolix.com
Yes — we offer a 7-day money-back guarantee for new subscriptions purchased directly through the Aptolix checkout. Email connect@aptolix.com within 7 days of purchase to request a refund.
After we approve a refund, it typically posts to the original payment method within 7–10 business days. The exact timing depends on banks and payment processors.
Refunds purchased via resellers or third-party platforms are subject to that provider’s refund policy—contact the place of purchase for details.